CRM (Customer Relationship Management)

Key Features :

• Return Request: Customers initiate a return request via a customer service representative or an online portal, providing details such as the reason for the return, product condition, and proof of purchase.
• Authorization: The business reviews the return request to decide whether to approve or deny it based on company policies. 
• Once approved, Customers receive a refund, replacement, or store credit accordingly.
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Benefits:

• SLA Compliance: The return process is tracked from the initial request to completion, ensuring Service Level Agreement (SLA) compliance throughout the workflow.
• Product Inspection: Upon receipt, the returned item is inspected to assess its condition, determining if it can be restocked, repaired, or discarded.
• Return Processing: Based on the inspection, the product is either restocked, sent for refurbishment, or disposed of. 
• Inventory Updating: Inventory levels are adjusted based on the status of the returned goods. Restocked items are added back to available inventory.
• Feedback Loop: Data from returns is analyzed to identify trends, such as frequently returned items or common return reasons. This feedback is used to improve product quality, customer service, and return policies.